Privacy Policy

Effective Date: SEPTEMBER 01, 2026

Prada Cleaning Service LLC (“Prada Cleaning Service,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request a quote or cleaning service, communicate with our team, apply for employment, or use our services.

By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

First and last name
Email address
Telephone or mobile phone number
ZIP code, city, service address, or property location
Type of cleaning service requested
Information about your home, office, or property
Messages, instructions, or special requests
Preferred cleaning date or service frequency
Photographs submitted in connection with a service concern
Communications with our team by phone, email, or text message
Information related to quotes, appointments, completed services, payments, cancellations, rescheduling, and customer support

If you apply to join our team, we may also collect information such as:

Contact information
Employment history
Work experience
Availability
Preferred work schedule
Transportation-related information when relevant to the position
Responses submitted through our employment application
Information related to interview scheduling and the hiring process
Communications regarding your employment application

Please do not submit sensitive financial information, full payment-card details, government identification numbers, medical information, or other highly sensitive information through an open website message field unless specifically requested through a secure process.

2. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect limited technical information, including:

IP address
Browser type
Device type
Operating system
Referring website or advertising source
Pages viewed
Date and time of the visit
Website interactions
Cookie identifiers
Analytics information
Campaign and UTM parameters

We may use cookies, analytics tools, tracking technologies, and advertising pixels to operate the website, understand visitor behavior, measure conversions, evaluate advertising performance, and improve our services.

3. How We Collect Information

We may collect information through:

Website forms
Quote request forms
Contact forms
Employment application forms
Telephone calls
Text messages
Emails
Customer-service conversations
Information provided to our cleaning team
Scheduling, payment, communication, recruitment, and customer-management platforms
Website analytics and advertising platforms

4. How We Use Your Information

We may use customer information to:

Respond to quote and service requests
Contact you regarding your cleaning needs
Verify your location and service area
Request additional information about the property
Discuss service options and frequency
Prepare or communicate a quote
Coordinate and confirm appointments
Provide appointment reminders and service updates
Create and maintain customer records
Process or document payments
Provide cleaning services
Respond to questions or concerns
Review photographs submitted regarding a service concern
Coordinate a return visit or re-clean when applicable
Process cancellations or rescheduling requests
Maintain operational, legal, accounting, and business records
Improve our website, communications, and services
Prevent fraud, abuse, and security incidents
Comply with legal and regulatory obligations

Submitting a service request does not create a confirmed appointment. Our team may contact you to review your request, confirm availability, discuss pricing, and finalize scheduling.

Employment Applications

If you apply to join Prada Cleaning Service LLC, we may use your information to:

Review your application
Evaluate your experience and availability
Communicate about potential employment opportunities
Schedule interviews
Request additional application information
Provide hiring-process updates
Maintain recruitment and applicant records
Contact you regarding the status of your application

Submitting an application does not guarantee an interview or employment.

5. Phone Calls and Text Messages

When you provide your phone number, we may contact you regarding your quote request, cleaning inquiry, appointment, active service, employment application, or customer-support matter.

If you voluntarily consent to receive text messages, messages may include:

Responses to quote requests
Questions about your cleaning needs
Scheduling coordination
Appointment confirmations
Appointment reminders
Arrival or access-related communications
Rescheduling or cancellation information
Service-related updates
Follow-up communications
Customer-support messages
Employment application updates
Interview scheduling
Hiring-process communications

Message frequency varies based on your request and your interactions with our team. Message and data rates may apply.

Reply STOP to opt out of text messages.

Reply HELP for assistance, call (984) 205-5942, or email [email protected]

Consent to receive text messages is not a condition of purchasing any goods or services or of employment.

The original policy already expressly protects mobile opt-in data from being shared for third-party marketing and states that SMS consent is not a condition of purchase.

6. Mobile Information and Messaging Consent

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose limited information to service providers that help us operate our business, manage customer relationships, communicate with customers or applicants, coordinate services, process payments, manage recruiting activities, or maintain business systems.

These providers may process information only on our behalf and for legitimate business-support purposes.

These restrictions do not prevent us from using customer relationship management systems, communication platforms, recruitment systems, scheduling systems, payment processors, hosting providers, or other vendors that process information solely to provide services to Prada Cleaning Service LLC.

7. How We Share Information

We may share limited personal information with trusted providers that support:

Website hosting
Customer relationship management
Telephone and text-message communications
Email communications
Appointment coordination
Scheduling and booking administration
Employment and recruiting administration
Payment processing
Data storage and security
Analytics and advertising measurement
Customer support
Accounting, insurance, and legal services

These providers may use information only as necessary to perform services for us and are not authorized to use your mobile consent information for their own marketing.

We may also disclose information:

When required by law, court order, subpoena, or governmental request
To investigate suspected fraud or illegal activity
To protect our rights, property, employees, applicants, customers, or the public
In connection with a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable law

We do not sell personal information for monetary compensation.

8. Payment Information

Payments are made by card and may be processed through a third-party payment processor or operational platform.

We may receive limited payment-related information, such as payment status, transaction amount, and limited card-identification data. Full card information may be collected and processed directly by the applicable payment provider.

Payment processors maintain their own privacy and security practices.

9. Photographs Submitted by Customers

If you report a concern regarding a completed cleaning service, we may ask you to provide photographs of the affected area.

We use these photographs to:

Review the reported concern
Confirm whether the area was included in the original service
Determine whether a return visit or re-clean is appropriate
Maintain documentation of the request

Customers should avoid including people, personal documents, financial records, medication, or other sensitive information in submitted photographs.

10. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to:

Operate website features
Remember preferences
Analyze website traffic
Identify advertising sources
Measure form submissions and conversions
Improve website performance
Evaluate marketing campaigns

You may manage cookies through your browser settings. Disabling cookies may affect some website functions.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to inquiries
Provide and manage services
Maintain customer and appointment records
Review and administer employment applications
Maintain recruitment records
Process payments
Resolve disputes
Enforce agreements
Meet legal, accounting, tax, insurance, or regulatory obligations

The retention period may vary depending on the nature of the information and why it was collected.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, destruction, or misuse.

However, no website, electronic transmission, email, text-message platform, or storage system can be guaranteed to be completely secure.

13. Your Choices and Privacy Requests

Subject to applicable law, you may ask us to:

Provide access to personal information we maintain about you
Correct inaccurate or outdated information
Delete certain personal information
Update your communication preferences
Stop sending marketing emails
Stop sending text messages

To stop text messages, reply STOP.

To submit another privacy request, contact us at:

[email protected]

We may need to verify your identity before completing certain requests.

14. Children’s Privacy

Our website, cleaning services, and employment opportunities are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

15. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social networks, maps, payment systems, scheduling systems, recruitment platforms, or communication platforms.

We are not responsible for the content, security, or privacy practices of third-party services. You should review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

Any revised policy will be posted on this page with a new “Last Updated” or “Effective Date.”

17. Contact Us

For questions or concerns about this Privacy Policy, contact:

Prada Cleaning Service LLC
Address: 5700 Magellan Way
City, State, ZIP: Raleigh - North Carolina, 27612
Phone: (984) 205-5942
Email: [email protected]

Website: https://www.pradacleaningservicellc.com
Business Hours: Mon-Sun: 8:00 AM - 9:00pm