Terms of Service

Effective Date: SEPTEMBER 01, 2026

These Terms of Service (“Terms”) govern your access to the Prada Cleaning Service LLC website, your submission of quote or service requests, your communications with our team, your submission of employment applications where applicable, and your use of our cleaning services.

Prada Cleaning Service LLC (“Prada Cleaning Service,” “we,” “us,” or “our”) provides professional cleaning services and related customer-support services.

By using our website, submitting a form, requesting a quote, scheduling an appointment, submitting an employment application, or using our services, you agree to these Terms.

1. Cleaning Services

Prada Cleaning Service LLC may provide:

Basic cleaning
Deep cleaning
Recurring cleaning
Move-in and move-out cleaning
Post-construction cleaning
Airbnb or short-term rental cleaning
Other cleaning services agreed upon with the customer

Service availability may depend on location, staffing, property type, property condition, scheduling availability, and the scope of work requested.

2. Quote Requests Are Not Confirmed Appointments

Submitting a form, requesting a quote, calling our team, or sending a message does not automatically create a confirmed appointment.

After receiving your request, our team may contact you to:

Review the requested service
Confirm the property location
Request additional details
Discuss cleaning frequency
Discuss pricing
Confirm availability
Coordinate a service date and time

A cleaning appointment is confirmed only when Prada Cleaning Service LLC communicates confirmation to the customer.

3. Quotes and Pricing

Pricing may depend on:

Type of cleaning
Property size or square footage
Number of bedrooms and bathrooms
Property condition
Location
Service frequency
Requested extras
Special instructions
Estimated labor and service time

Quotes are based on the information provided by the customer.

If the information is incomplete, inaccurate, or materially different from the actual property condition, Prada Cleaning Service LLC may revise the price or scope before performing additional work.

4. Scheduling

Requested dates and times are subject to availability and are not guaranteed until confirmed.

Customers must provide accurate contact details and respond to requests for information required to finalize scheduling.

Prada Cleaning Service LLC may contact customers regarding:

Quotes
Availability
Appointment confirmation
Arrival information
Property access
Scheduling changes
Service updates
Customer-support matters

5. Cancellation Policy

Cancellation fees are as follows:

A cancellation made one calendar day before the scheduled service may incur a $50 cancellation fee.
A cancellation made on the same calendar day as the scheduled service may incur a $100 cancellation fee.

Applicable cancellation fees may be charged to the card provided for the service.

Cancellation requests should be submitted as soon as possible by calling or messaging (984) 205-5942.

6. Rescheduling Policy

Customers should provide at least 48 hours’ notice when requesting to reschedule an appointment.

A rescheduling request made with less than 48 hours’ notice may incur a $30 rescheduling fee.

All new dates and times are subject to availability.

If Prada Cleaning Service LLC needs to reschedule because of weather, staff availability, safety concerns, or another operational issue, we will make reasonable efforts to contact the customer and arrange an alternative appointment.

7. Property Access and Lockout Policy

The customer is responsible for ensuring that our cleaning team can safely access the property at the confirmed date and time.

Access instructions, keys, entry codes, building authorization, parking information, or other necessary details must be accurate and available before the appointment.

If our team arrives but cannot enter or begin service because of circumstances outside our control, including:

Locked doors
Missing or unavailable keys
Incorrect access codes
No response from the customer
Building or security restrictions
Unsecured pets
Missing or inaccurate access instructions

The appointment may be treated as a same-day cancellation and a $100 same-day cancellation fee may apply.

8. Customer Responsibilities

Customers agree to:

Provide accurate information about the property
Disclose the actual condition of the property
Provide safe and timely access
Inform us of pets
Secure pets when necessary
Inform us of hazards, infestations, biohazards, mold, structural problems, or unsafe conditions
Identify fragile, valuable, sensitive, or restricted areas
Secure cash, jewelry, medications, weapons, personal documents, and valuables
Ensure that required utilities are available
Treat cleaning personnel respectfully
Maintain a safe working environment

We may refuse, suspend, or discontinue service when conditions are unsafe, abusive, illegal, hazardous, or materially different from those previously disclosed.

9. Pets

Customers must disclose the presence of pets before the scheduled service.

Pets should be safely secured when necessary to allow the cleaning team to work and enter the property safely.

Prada Cleaning Service LLC is not responsible for a pet escaping or becoming distressed when the customer did not provide suitable instructions or arrangements.

10. Payment Terms

Prada Cleaning Service LLC may accept payment by credit or debit card.

The payment amount and applicable timing will be communicated during the quote and appointment-confirmation process.

By providing a card for a confirmed service, the customer authorizes Prada Cleaning Service LLC and its payment processor to charge:

Confirmed cleaning-service charges
Approved extras
Applicable cancellation fees
Applicable rescheduling fees
Applicable same-day cancellation or lockout fees

If a payment is declined or fails, the customer remains responsible for the amount owed.

11. Refund Policy

Full refunds are not offered for completed cleaning services.

The primary remedy for a valid service concern is an opportunity for Prada Cleaning Service LLC to review the issue and, when appropriate, arrange a return visit to address the affected area.

Any partial refund, account credit, or other financial adjustment is discretionary and will be evaluated individually by Prada Cleaning Service LLC.

Nothing in this section limits any rights that cannot legally be waived under applicable law.

12. Satisfaction and Re-Clean Policy

Customers must report a cleaning concern within 24 hours after completion of the service.

The customer may be required to provide photographs showing the area or work believed to be incomplete or unsatisfactory.

After reviewing the report and photographs, Prada Cleaning Service LLC may arrange for a cleaner to return and address the reported area.

A re-clean:

Applies only to areas included in the original confirmed service
Is limited to the specific concern reported
Does not include new tasks or additional services
Does not cover messes or conditions created after the original service
Does not guarantee removal of permanent stains, damage, wear, mold, or conditions outside the scope of ordinary cleaning
May be denied when the concern is reported more than 24 hours after service
May be denied when required photographs or access are not provided

The date and time of any return visit are subject to availability.

13. Recurring Cleaning Services

Recurring cleaning may be offered weekly, bi-weekly, monthly, or according to another agreed schedule.

Pricing, frequency, payment timing, cancellations, and changes to recurring services will be communicated when the recurring arrangement is established.

Customers should provide at least 48 hours’ notice when requesting a change to a recurring appointment. Applicable cancellation or rescheduling fees may apply.

14. Service Limitations

Unless expressly agreed in writing, cleaning services do not include:

Hazardous-material removal
Biohazard remediation
Mold remediation
Pest control
Hoarding remediation
Structural repairs
Restoration work
Exterior work
Heavy lifting
Work in unsafe or inaccessible areas
Services requiring a professional license outside the scope of ordinary cleaning

We may decline any request that exceeds our staffing, equipment, insurance coverage, training, or safety standards.

15. Text Message Terms

Prada Cleaning Service LLC SMS Program

By voluntarily checking the applicable consent box and providing your mobile phone number, you consent to receive operational and service-related text messages from Prada Cleaning Service LLC.

Messages may include:

Responses to quote requests
Questions about cleaning needs
Scheduling coordination
Appointment confirmations
Appointment reminders
Property-access communications
Arrival information
Rescheduling or cancellation notices
Service-related updates
Customer-support communications
Follow-up regarding an active request or service

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time.

Reply HELP for assistance, call (984) 205-5942, or email [email protected]

Consent to receive text messages is not a condition of purchasing any goods or services.

Carriers are not liable for delayed or undelivered messages.

Your use of the SMS program is also governed by our Privacy Policy:

https://preview.pradacleaningservicellc.com/privacy-policy

The opt-in checkbox must remain voluntary and unchecked by default.

The source Terms already include the STOP/HELP mechanism, variable-frequency disclosure and requirement that the opt-in remain voluntary and unchecked by default.

Recruitment-Related Text Messages

If you separately consent to recruitment-related communications, Prada Cleaning Service LLC may send text messages regarding:

Your employment application
Application status
Interview scheduling
Hiring-process updates
Requests for additional application information
Other communications related to your application

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out or HELP for assistance.

Consent to receive recruitment-related text messages is not a condition of employment.

16. Telephone and Email Communications

By providing your phone number or email address, you authorize Prada Cleaning Service LLC to contact you about:

Your quote request
Your service inquiry
Scheduling
Active appointments
Payment matters
Access issues
Customer support
Service follow-up

If you submit an employment application, we may also contact you about:

Your application
Interview scheduling
Application status
Hiring-process updates

17. Employment Applications

Employment information submitted through the Prada Cleaning Service LLC website is used for recruitment and hiring-related purposes.

Submitting an application:

Does not guarantee an interview
Does not guarantee an offer of employment
Does not create an employment relationship
Does not obligate Prada Cleaning Service LLC to fill any particular position
Does not guarantee that an advertised or anticipated opportunity remains available

Applicants are responsible for providing accurate and truthful information.

Prada Cleaning Service LLC may contact applicants whose qualifications appear to match current business needs.

18. Website Use

You agree not to:

Use the website for unlawful or fraudulent purposes
Submit false or misleading information
Attempt unauthorized access
Interfere with website security
Introduce malware or harmful code
Scrape or collect information without authorization
Impersonate another person
Harass or threaten employees, contractors, applicants, or customers

We may restrict access to the website if we reasonably believe these Terms have been violated.

19. Intellectual Property

Website content, branding, logos, graphics, photographs, text, designs, and other materials are owned by or licensed to Prada Cleaning Service LLC, unless otherwise stated.

Website content may not be copied, modified, reproduced, published, distributed, sold, or commercially exploited without prior written permission.

20. Third-Party Service Providers

We may use third-party providers for:

Website hosting
Customer relationship management
Communications
Scheduling and operational administration
Recruitment administration
Payment processing
Analytics
Advertising measurement
Customer support

We are not responsible for outages, interruptions, or actions of independent third-party providers outside our reasonable control.

21. Disclaimer

The website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Website descriptions, images, availability, employment opportunities, and service information may be updated without notice.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Prada Cleaning Service LLC will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

23. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Any dispute arising under these Terms will be handled in a court of competent jurisdiction in North Carolina, unless applicable law requires otherwise.